Shipping policy

1. Order Processing & Dispatch
All seafood orders are carefully processed, packed, and dispatched within 1–3 business days from our New Zealand warehouse. To preserve maximum freshness, we arrange fast-track dispatch for all fresh and frozen seafood items to minimize waiting and transit time.
2. International Shipping & Delivery Time
We provide worldwide international shipping for all our premium New Zealand seafood products. Standard international delivery normally takes 7–14 business days, depending on destination country, local logistics, and customs clearance progress. Expedited shipping options are available at checkout for customers who need faster delivery.
3. Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order total weight, product type (fresh/frozen), and delivery destination. All shipping costs are clearly displayed at checkout before you complete payment. No hidden fees, no extra charges.
4. Customs Duties & Import Taxes
International shipments may be subject to local customs duties, import taxes, or inspection fees, which are determined and charged by your local customs authority. These additional fees are the recipient’s responsibility. We recommend all customers check their local import regulations and relevant charges before placing an order to avoid unexpected costs.
5. Professional Seafood Packaging & Shipping Protection
As a professional seafood supplier, we adopt specialized cold-chain packaging with insulated foam boxes, ice packs, and high-strength waterproof materials to keep fresh and frozen seafood in perfect condition during long-distance transit. All packages are shockproof, leak-proof, and temperature-locked.
For high-value orders, optional shipping insurance is available at checkout to cover unexpected loss or damage during delivery, bringing you extra shopping security.
6. Delivery Inspection & After-Sales Service
Please inspect your package carefully upon arrival. If you find package damage, leakage, deformation, or thawed/abnormal seafood conditions, please take clear photos, refuse signature for delivery, and contact our support team immediately.
If you discover any product quality issues after signing for the package, please submit a support request with detailed photos and videos within 48 hours of delivery. Our team will verify the issue quickly and provide a reasonable solution, including refund, replacement, or other after-sales support.
7. Professional Customer Support
If you have any questions about order processing, shipping status, cold-chain transit, customs clearance, or after-sales problems, our dedicated customer support team is always ready to help. Feel free to contact us anytime for fast and professional guidance.
Thank you for choosing EILIFE. We always adhere to strict logistics and packaging standards to deliver fresh, authentic New Zealand seafood to your door, creating a safe and worry-free shopping experience for every global customer.